Carrier FAQs

Frequently Asked Questions

What happens after I get a ticket?

After you receive a ticket, the first step is to call us and let us know. We’ll need to get some key information from you inlcuding:

  • Where the ticket was received
  • Court information
  • Your ticket number
  • Why were you issued the ticket

Once we have that information, we’re off and running. ORDP will assign a local CDL attorney to your case. They are familiar with the court, judge, prosecutor and law enforcement in the area where your ticket was received. We will share all the key information of your case and get back to you with the attorney’s contact information. This process takes approximately 24 to 72 hours. Your attorney will be in touch with you about a week prior to your case.

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Open Road Drivers Plan® picks up the whole bill?

Yes, that’s right! At Open Road Drivers Plan®, we don’t cover “just pay a percentage” of your CDL attorney’s fee. You need a legal plan that takes care of everything, and that’s what we are here for.

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What if I’m being charged with something very serious, like manslaughter?

At Open Road Drivers Plan®, while we sincerely hope you are never involved in a case including manslaughter, we know bad things can happen to good people. Should you be facing charges like vehicular manslaughter, negligent homicide or vehicular homicide charges, you’re covered* for that too. Give us a call immediately and we’ll get started right away.

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So, I don’t pay anything?

The only thing you’ll be responsible for as a member of Open Road Drivers Plan® is any court costs or fines associated with the outcome of your traffic case. That’s it.

After your case is completed, you’ll receive paperwork from us and your attorney revealing the outcome. While you’re not required to, we recommend you keep the paperwork for your records. Of course, we’ll keep a copy too – just in case.

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I’m not a current member, can you still help me with my ticket?

We’ll be happy to help you with your current ticket. Finding a CDL attorney on your own can be difficult and expensive. We take the guesswork out of it and refer you to an attorney we already have a relationship with. You also benefit by paying our discounted price for the CDL attorney. Before taking your case we first require that you sign up as an Open Road Drivers Plan® member. On pre-existing tickets, you enroll in membership and pay a pre existing fee that covers all their attorney expenses. Moving forward so long as membership fees are paid they will not ever pay attorney fees.

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When you find me the attorney, am I done?

We locate and recommend the CDL attorney to you, but the great thing about our CDL legal plan is you actually hire the attorney yourself and we pick up the bill! Once we pass along your CDL attorney’s name and contact information, you’ll need to give them a call and check in. Your attorney will have some questions for you and may need you to fill out some paperwork. We recommend you touch base with your attorney one week prior to the court date. This is to make sure everything is being taken care of. Don’t forget that we have customer service reps ready to answer any questions or concerns you may have.

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Why do I have to pay court costs and/or fines?

Court costs and fines are determined by the judge at the outcome of your traffic case. You will pay the court directly. While it is your decision whether or not to pay the amount due, we highly recommend it. The courts are typically very willing to work out a payment arrangement, if one needs to be made.

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My spouse isn’t a professional driver – are they still covered for tickets?

As an Open Road Drivers Plan® member, your membership fees cover both you and your spouse regardless of their driver classification. What could be better than two-for-the-price-of-one membership?

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Are my kids, brothers, sisters, mom and dad covered for tickets under my plan, too?

At Open Road Drivers Plan®, your membership fees cover you and your spouse only. However, we offer money saving discounts your entire family can use every day.

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In addition to the legal coverage, what else do I get?

As an Open Road Drivers Plan® member, you and your whole family get access to money saving discounts on things you already use every day. In fact, as an Open Road member, you can save enough money that the plan actually pays for itself! The discounts you’ll have access to are, but not limited to:

  • Medical prescriptions through the Sav-Rx Program
  • Room rental rates at Choice Hotel Properties
  • Room rental rates at Red Roof Inns
  • Discounts on Avis Car Rentals
  • Discounts on Hertz Car Rentals
  • Discounts on National Car Rentals
  • Tax and financial services discounts through eTrucker Tax
  • Vision and dental insurance discounts through Vital Savings by Aetna®

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Who can use the additional discounts?

Your whole family is able to use the money saving discount program.

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Is there a benefit to me for referring other drivers?

For every driver you refer,  that stays with us for a consecutive 3 months, you’ll receive a one time payment of $34.50. If you refer 12 drivers a year, that will pay for your membership.

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Will a live person always be available to take my call 24/7/365?

Yes! We know that citations are received 24/7, not just during regular business hours. Call us day or night, 365 days a year and our US-based customer service team will be here to assist you. Should a bond need to be posted over the weekend, call us at 1-800-848-3060 and ask to speak to the Bonding Service. We’ll get you taken care of.

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What isn’t covered?

Our exclusions include:

  • Driving Under the Influence of Drugs or Alcohol
  • Driving in Possession of Drugs/Alcohol/Firearms
  • Driving Without a Valid Driver’s License
  • Illegally Leaving the Scene of an Accident
  • Delinquent of Past Due Citations
  • Radar Detector/Scanner
  • Operating a Vehicle While Out of Service
  • Use of Cell Phone or Texting while Driving
  • Failure to properly use seatbelt

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